FAQ

Here you’ll find answers to the most frequently asked questions about our services. At Frutacy, we aim to keep things as clear and straightforward as possible. Didn’t find what you were looking for, or do you have a specific question or request? Don’t hesitate to reach out to us via our contact form.

How long does shipping take?

Orders are usually delivered within 3 to 7 business days, depending on your location.

Please note: at Frutacy, we do not keep stock. Every product is made to order consciously and carefully. This on-demand approach helps us minimize waste, avoid overproduction, and contribute to a more sustainable future. By producing only what is truly needed, we honor both the planet and your patience.

Can I return or exchange a product?

Yes. You may return unused items within 14 days of delivery. Products must be in their original condition and packaging. Please visit our Returns page for more information.

What payment methods do you accept?

How do I request a return?

You can submit a return request via our contact form. Please include your order number and reason for return our team will guide you through the process.

My product arrived damaged. What should I do?

We’re sorry to hear that. Please contact us within 48 hours of delivery with a photo of the damaged item, and we’ll make it right.

How do I track my order?

Once your order has been shipped, you’ll receive an email with your tracking link. If you haven’t received it, please check your spam folder or contact us.

Can I change or cancel my order?

If your order hasn’t been shipped yet, we’ll do our best to accommodate changes or cancellations. Contact us as soon as possible through the contact form.